Privacy Policy

Information Disclosure

Edenred Pay (Edenred Pay, “we,” “us” or “our”) is committed to protecting your privacy. This Privacy Policy governs the use and sharing of personally identifiable information (“PII”) that users (“users” or “you”) voluntarily provide to Edenred Pay when they use Edenred Pay’s websites, applications and services owned or controlled by Edenred Pay. By using and submitting your information through the Website you consent to this Privacy Policy and to Edenred Pay’s collection and sharing of your PII according to the terms of this Privacy Policy. If you do not consent to Edenred Pay’s use of your PII as explained in this Privacy Policy, you may not continue to use the Website. By continuing to use the Website you signify that you agree to the terms set out in the Terms of Use and Edenred Pay’s Privacy Policy.

Edenred Pay will not knowingly disclose to any third party your credit card number without your prior consent, except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings where such information is relevant or where Edenred Pay believes in good faith that the law requires such disclosure.

Edenred Pay uses its best efforts to protect your personal information. However, Edenred Pay is not responsible or liable for the acquisition of your personal information by third parties without Edenred Pay’s knowledge and Edenred Pay has no control over anything that occurs on servers not controlled by Edenred Pay. The Website may have links to other sites not controlled by Edenred Pay and Edenred Pay warrants no level of privacy protection from or by those other sites.

Purposes
Edenred Pay may collect, use and disclose your PII for the following purposes:

  • To provide and administer products and services you request, and to disclose the information for any purpose related to the provision of requested products and services;
  • For internal business purposes, including solving technical problems, calculating usage statistics, product development, and content improvement;
  • To provide customer support;
  • To compare information for accuracy and verify it with third parties;
  • To collect fees or debts owed to us;
  • To manage or transfer our assets or liabilities, for example, in the case of an acquisition or merger;
  • To protect us, yourself and others from fraud and error, to prevent potentially prohibited or illegal activities, and enforce our website Terms of Use and Customer Terms of Service; and to comply with legal and regulatory requirements.

These collections, uses and disclosures listed above are a reasonably necessary part of your relationship with Edenred Pay. Edenred Pay may also collect, use and disclose your PII to offer additional or alternate products and services to you.

Communications
In the event that you communicate any information, feedback, data, questions, comments, suggestions or other items to Edenred Pay regarding Edenred Pay, this Website and its contents, or the services offered on this Website, any such communication shall be deemed not to be confidential and shall become the property of Edenred Pay. Edenred Pay shall be free to reproduce, use, disclose and distribute such communication to others, without limitation. Edenred Pay shall also have the unrestricted right to use any ideas, concepts, know-how, software, documentation, diagrams, drawings, schematics or techniques contained in your communication in any manner and for any purpose whatsoever including, but not limited to, developing, and marketing products or providing services.

Internet Use Considerations
We have implemented measures designed to secure your PII from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone besides authorized users of your account.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your PII, we cannot guarantee the security of your PII transmitted through our Website. Any transmission of PII is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Mobile Applications
Edenred Pay’s Mobile Payments Application (“Application”) is governed by this Privacy Policy. This Notice applies to any PII or other information that we may collect through the Application.

Collection of Personal Information/Ability to Opt Out of Further Contacts.
We collect information you provide when applying on the Website or that you share through the Website. Edenred Pay will not collect PII indiscriminately but will limit collection of PII to that which is reasonable and necessary or as authorized by law.

When you apply through the Website or update your account information, we may collect the following types of information:

  • Contact information: name, address, phone number, email, job title, and other similar identifiers.
  • Business information: name of business, tax identification, authorized officers, and description of services.
  • Financial information: financial institution and account numbers.

We may also collect information concerning you, including, but not limited to, the kind of service you are seeking from Edenred Pay. Our web server collects and stores the following general information about you such as the date and time you access our Website and the name and version of your device or web browser software you are using. This information is collected automatically. It is used to help us improve our website by tabulating the number of visitors to our website in terms of new users, origin of referrers, popularity of pages, amount of use, and types of errors, and to make the website more useful to you. Occasionally we may provide data to third parties concerning the number of visitors to our websites. This data will not contain PII.

We may use “cookies,” “web beacons” or scripts to store and track your use of the Website. These tools are used to remind us of who you are in order to deliver you better service. By disabling these tools or not accepting cookies, you may not be able to access all parts of the Website.

In the event you elect not to receive any future contacts from Edenred Pay, we will endeavor to remove your name from all of our contact lists; however, this does not include information which may have been shared with a third party and is no longer in the control of Edenred Pay. We shall have no liability under this Privacy Policy and the Terms of Use for our failure to remove your name from all of our contact lists. If you have questions, you should direct them to vendors@edenred.com.

Legal Protection
We reserve the right to disclose your Consumer PII, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders, or legal process, and will establish or exercise our legal rights and defend against legal claims at our discretion. We will share, without notice to you, all information we possess in response to court orders, subpoenas and to comply with government investigations. At our discretion we will share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Website’s Terms of Use or as otherwise required by law.

Third Party Internet Sites
This Privacy Policy is applicable only to Edenred Pay’s Website or any affiliate or related websites and does not apply to any third party internet sites or to other companies or persons. The Website may contain links to, and media and other content from, other internet sites. In addition, such third party media and content may also contain external links. Edenred Pay cannot and does not guarantee the privacy policies and practices of any third party. Edenred Pay does not control, operate, or endorse any information, products, or services of any third party internet sites that may be reached through links from the Website. The use of any personal information provided by you to such a third party will be governed by that party’s privacy policy, as applicable. If you are unsure whether an internet site is controlled, affiliated, or managed by Edenred Pay, you should review the privacy policy at each linked website to determine how that site treats your personal information.

Protecting Children
This Website is intended for a general audience. You must be at least 18 years old to use this web site. We do not knowingly collect, use, or disclose personal information about visitors under 18 years of age. If you are under 18 years of age, you may not use the services offered on our web site unless they are used with the consent, permission and supervision of your parents or guardians.

Policy Changes
Edenred Pay may change this Privacy Policy from time to time in our sole discretion. We will provide notice by, at a minimum, updating this posting. Periodically, you should review this Privacy Policy carefully. By using the Website, you acknowledge and agree to Edenred Pay’s collection and sharing of your PII according to the terms of the then current Privacy Policy. If, at any time, you have questions or concerns about Edenred Pay’s privacy commitment, please feel free to contact us at vendors@edenred.com.

Reviewed October 2023

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